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SHIPPING & RETURNS

All shipping of surf craft eg. boards and larger items not suitable for postage (ie. generally over 3kgs) are delivered by Fastway Couriers. We are fully insured for products to arrive to you in good order and condition. Surf wears,clothing apparel, accessories etc... may be delivered via Australia Post, pending the order size, weight and the best deal for you on cost of freight. Either by standard delivery ( 2- 4 business days ) or express, next business day pending the pick up time and delivery location. ( W.A , N.T and some outer regional areas could take longer.)


COSTS :

1. Local Delivery ie. within 10 klms of Noosa Heads / Sunshine Beach to Coolum area is Free.

2. All other areas on the Sunshine Coast of Qld = $15

3. Short Haul Delivery: SE Queensland includes Brisbane parcels up to 25kgs = $25

4. Medium Haul Delivery : Includes NSW, Victoria = $45 ( up to 5kgs ) add $5 for over this weight by any extra 5kg amounts.

5. Long Haul Delivery : SA, WA, NT, TAS. = $60 ( up to 5 kgs ) add $5 for every 5kgs.


Please email us your location and timeframe requirements to confirm the cost of freight.
Please email grant@sunandsurfproducts.com for your quote.


SURF WEARS, ACCESSORIES - CHARGES:

Pending order size and weight, standard or express post, as per Aust. Post charges. Normal order costs from $5 - $25.
For larger size orders it is normally more cost effective via courier.
* For larger orders of multiple items or bulk loads at any time courier charges apply. Please email or call us to confirm a quote for all.


TITLE OF PRODUCTS:

Product shall remain with us until we have received cleared payment in full. In the event of a default of payment we will either retain the products, or if you are an account holder, we will send you a bill to be paid within 7 days for any related costs incurred from your order.

RETURNS POLICY: GUARANTEE

100% Satisfaction Guarantee. eg. *SURFBOARDS: 14 DAYS money back guarantee !
To prove to you that our Boards are good, we will give you your money back within 14 Days of Purchase if your new board is faulty ! Of course one can't of used it, dinged it and then bring or send it back. Our used boards may have some blemishes but they should be watertight and surfable, at least easily repairable where stated as noted in the same condition and can be exchanged for another used board. If you decide to return your item for any other reason:
* item has to be returned by you WITHIN 7 DAYS.
* Item has to be in new condition (unused) or same condition as time of sale for used.
* You can then receive your MONEY BACK for new items or EXCHANGE for used.
We want you to be happy, enough to tell your family and friends to purchase their beach and water sports gear from sunandsurfproducts.com.

 

 


 

 

 

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